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Terms and conditions of use


We absolutely believe in the quality and performance of our product. If you are unhappy with your purchase please contact us to return the partially consumed product to us within 14 days of purchase for a no questions asked full refund. Please note that return shipping is payable by the customer.


Your completion of the order form on this web site will constitute an offer by you to purchase the Products (‘Order’). All Orders are subject to our acceptance. Any Order under these Conditions must be placed via the forms provided on this web site and must specify information requested including, without limitation:

  • Quantity and description of the Products;
  • Full street address to which the Products are to be delivered; and
  • Current billing address to which the credit card statements are to be sent.

You must complete all information requested on the Order form before we process the Order.

We will send you an email acknowledging the Products ordered as soon as possible after you have placed an Order. Our acknowledgement of your order by email will not constitute an acceptance of the Order. An Order for Products will only be binding on us when we accept the Order by a separate email once your payment has cleared. If we do not accept your Order for any reason, we will inform you by email or in writing.


Payment for Products purchased from Pure Place via this web site can be made by VISA or MasterCard credit cards, or PayPal. Pure Place will verify the credit card information you submit and will advise you that your payment has been accepted. You must submit to Pure Place such information as may be reasonably requested by Pure Place for the authorisation and verification of your credit card purchases.

We undertake to safeguard your financial and personal information and automatically encrypt all sensitive information sent between your computer and our servers. Your personal information is protected by SSL with the highest level of encryption commercially available to ensure that your trans- action is safe and secure.

Pure Place will deliver the Products to you only once the payment has cleared into the specified Pure Places bank account. Pure Place reserves the right to decline any payment that is believed to be fraudulent and exercise its lawful remedies if a dispute arises over payment through your credit card provider. If your credit card provider rejects a payment when due, Pure Place at its discretion may delay or cancel delivery of any Order you have placed.

Pure Place has the right to offset and deduct from any refund due to you all sums owed by you to Pure Place. If your account is placed in collection, Pure Place will be entitled to claim all reasonable expenses for collection, including legal fees incurred.

If you wish to change or cancel your Order, you must immediately contact us by email at and we will endeavour to accommodate your request, if the Products have not been dispatched. If you change or cancel your Order after 48 hours in which you have placed it, we reserve the right to charge you any costs we have incurred in relation to your Order, including, but not limited to, transportation and such costs will not exceed more than 50% of the total price of the ordered Products.


If a Product is “out of stock” when we process your Order, we will contact you to discuss revised delivery times or refund options.


It's easy to check the status of your order! Simply click Account, then My Account and sign in with your Pure Place username and password. Click on My Orders to get a summary of any orders placed online. You'll see your order number, the date the order was placed, the status of the order, order total, the shipping method, and package tracking information for items that have shipped.


To update your account information, click on Account, then My Account and sign in with your Pure Place username and password. Click Edit and update your relevant information.

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